|
 If
“location, location, location” is the secret
to good real estate investment, then “people, people,
people” is the secret to making businesses successful.
Trace low profitability in any business to its source and
you will find people problems. Poor profitability is not
the problem. It is the symptom of the problem
and the result of inadequate management of good people or
futile management of the wrong people for the functions
needed.
As a business grows, communication possibilities grow exponentially.
When there are only two people in the business there are
only two possibilities for communication, me-you and you-me.
Add a third person and all of a sudden there are 6 possibilities!:
(me-you, you-me, me-him, him-me, you-him,
him-you).
With four people, the number of possibilities increases
to 24 (4x3x2x1)!
As the business grows, written procedures
are indespensable for good communication, yet many owners
continue to operate verbally. As responsible managers, we
owe our Associates (employees) clear, concise and when necessary,
written communications.
The good news is you don’t
have to re-invent the wheel by starting from scratch!
The Institute has the proven tools for good people management
which you can quickly and easily put into place. In this
section we show you these tools for Personnel management
in a series of e-books called QuickStart
Operating Procedures®.
Download them today and start your evolution
to a more efficient and profitable organization!
Here's what some of our clients, enagaged
in a wide variety of businesses all over the country, said
about our QuickStart
Operating Procedures®:
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"Our employees seem to be on board too;
now that they have a sense of …
knowing what is expected of each of them."
C. Hutchins, (Indiana Energy Co.)
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"(You) were especially helpful in creating
a company structure as a guideline for all current
and future hires. Overall, I was quite pleased with
the end result..."
A. Soowal, (Florida Environmental Services Co.)
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"We have received instruction on delegating
to subordinates, evaluating job performance and
rewarding with an unbiased method to benefit both
the company and the employee. Most importantly,
we are enjoying a new enthusiasm for managing our
business."
D. & K. Savage (Pennsylvania Novelties Distributor)
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To see actual excerpts
from our QuickStart
Operating Procedures®
Click Here
| Disciplining
Employees; How to Do It Fairly and Equitably. This is
8 page e-book (OP-21) shows you how to: |
• Use a Discipline Policy to Correct
Errant Behavior Before It Becomes Chronic
•
Effectively Distinguish Between Discipline and General
Policies
• Set Up a Progressive Warning System
for Errant Behavior
• Define Over 30 Unacceptable
Behaviors and the Consequences for Repeated Violations
• Communicate, Implement and Document the Policy
for Optimum Results
• Use a Pre-Designed Discipline
Warning Form (Included)
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$47 |
Learn about the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| New Employee
Interview; How to Conduct One Effectively. This 11 page
e-book (OP-22) shows you how to: |
• Structure and
Conduct an Interview for Best Results
• Read Non-Verbal Communication
from Candidates
• Use the Job Description as an Interviewing Tool
• Protect the Company
from Misunderstandings
• Ask Pertinent Questions
in a Non-Treatening Way
• Avoid Questions
That Should Not Be Asked
• Minimize Legal
Complications
• Conduct Post Interview Follow-Up
• An Interview Evaluation Form is Included
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$67 |
Learn about the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Performance
Incentives; What Real Ones Are and How They Work. This
8 page e-book (OP-23) shows how to: |
• Institute Win-Win Incentives as
a Major Management Tool
• Incorporate Reward
and Recognition as Key Criteria
• Set Pre-Determined
Goals for Achievement
• Distinguish Value
of Monetary Versus Non-Monetary Rewards
•
Choose the Best Types of Rewards
• Determine
Frequency of Incentive Payments to be Meaningful
• Distinguish Between Normal Compensation and
Incentives That Stimulate
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Incentive
Compensation; How to Structure a Win-Win Plan. This
11 page e-book (OP-24) and accompanying Excel®
Workbook (S-1) show you how to: |
• How to Link
Incentives a to Achievement
• Make an Incentive
Plan Meaningful to Both Recipient and Company
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Set Timing and Eligibility Criteria for Employee Participation
• Set Proper Frequency of Payout
• Relate
Payouts to an “Excess” Profits Threshold
• Relate Size of the Incentive to Performance,
Loyalty and Responsibility
• Includes a Pre-Designed,
Plug-In MS Excel® Automated Incentive Worksheet
with Detailed Procedure
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Employee Performance;
How to Evaluate Staff Postitively. This 25 page e-book
(OP-25) shows you how to: |
• Determine How, Where and When
to Evaluate Employees
• Use Job Performance
Evaluations To Grow Managers
• Properly Recognize
Excellence and Achievement
• Use Performance
Evaluations to Stimulate Improvement
• Agree
on Future Goals Between Supervisor and Employee
• Keep Performance Evaluation Sessions Positive
• Use Techniques to Avoid Confrontation and Other
Pitfalls
• Handle the Problem Employee
• Includes Three Sample Evaluation Forms for Management
& Supervisory Personnel, Office Personnel and Skilled
Laborer
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Job Descriptions;
How to Write Them for Maximum Effect. This 26 page e-book
(OP-26) shows you how to: |
• Make a Job Description a Key Management
Tool
• Format a Job Description to Meet A.D.A.,
O.S.H.A., E.E.O.C. and Other Governmental Requirements
• Use the Job Description as an Interviewing Tool
• Use the Job Description for Measuring Performance
• Define Special Skills and Job Needs
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Define Tasks, Duties and Key Responsibilities
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Includes Detailed Sample Job Descriptions for an Executive
(President) and Administrator (Office Manager)
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
Confidentiality
and Non-Compete Agreement; Why You Need One and How
to Write It. This 8 page e-book
(OP-27) tells you how to: |
• Make One a Part of Every Employee's Contract
• Protect Your Business from Proprietary Disclosures
and Ex-Employee Customer Solicitation
• Who
Should Be Required to Sign An Agreement
•
How to Get Employee Agreement Before Problems Occur
• Sample Confidentiality/Non-Disclosure Agreement
Included
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$67 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
Employee Handbook;
Basic Policy Builder. This 6 page e-book (OP-28) and
accompanying 30 page MS Word®
Template shows that . |
• What Goes Into an Employee Handbook
and What Doesn’t
• Define Typical Policies
on Over 50 Topics
• Establish Severity of
Violations and Consequences by Topic
• Communicate
the Handbook Effectively to Employees
• Includes
30-page MS Word® Editable Template
. The Template can be easily edited to fit the specifics
of your situation |
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$67 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Delegating
Authority; The Art of Managing Well. This 16 page e-book
(OP-29) shows you how to: |
• Recognize Thresholds in Company Growth That
Change The Need to Delegate
• Let Go and Let
Subordinates “Do It”
• Prioritize
Tasks and Duties from the President on Down
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Assign Lower Priority Tasks and Duties
• Set
Limits of Authority
• Maintain Control After
Delegating
• Properly Coach and Manage Staff
• Included are (1) a Delegation Worksheet and
(2) a Typical Task and Duty List for Key Managers
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$77 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Functional
Organization; How and Why It Works. This 11 page e-book
(OP-30) shows you how to: |
• Organize Functionally to Suit
Company Needs Not Personalities
• Improve
Management Control through Functional Organization
• Relate Jobs to Each Other Easily
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Select Individuals to Fit Functions Not Vice Versa
• Provide Structure and Strength Through Functional
Organization
• Make Delegation Easier
• Sample Organization Chart Included
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$67 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Policies and
Procedures That Make Sense. This 13 page e-book (OP-33)
shows you how to: |
• Define Importance of the President’s
Role in Establishing Policies and Procedures
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Divide Policies Between P&P Manual and Employee
Handbook
• Properly Organize and Structure
a Policies and Procedures Manual
• Effectively
Control the Policy Approval Procedure
• Includes
Two Sample Policy and Procedures: (1) for Performance
Evaluation and (2) Sample Policy and Procedure for Processing
the First Sale from a New Customer
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Reports; The
Art of Management Control. This is an 11 page e-book
(OP-31) plus two MS Excel® Workbooks (S-9 and S-12)
that show you how to: |
• Understand and
Effectively Use the Basic Process of Management
• Determine the Key Areas That
Need Tracking and Reporting
• Set Up a One
Page Key Indicators Report for Top Management
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Set Up a Weekly Sales Flash Report
• Includes
Two Pre-Designed, Plug-In MS Excel® Worksheets:
(1) A Key Indicators Report Template, and (2) A Weekly
Sales Flash Report Template
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$87 |
Enroll in the Institute's QuickStart
Training Classes®
that include our QuickStart
Operating Procedures |
| Training Programs;
How to Set Up Meaningful Ones. This 13 page e-book (OP-32)
shows you how to: |
• Determine Who Needs Training and
When
• Plan and Conduct Efficient Training
Sessions
• Use Internal and External Training Programs
to Advantage
• Include Mentoring
and/or Sponsoring as Training Tools
• Additional
References on Training Aids Included
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$77 |
The Institute offers a series of QuickStart
Training Classes®
related to topics in Strategic Planning, Human Resources
& Organizational Development, Profit & Expense
Controls and Sales & Marketing. Each class includes
all the QuickStart
Operating Procedures®
needed for that topic. Classes are conveniently
archived for off-hour viewing.
Check out all the entire offering here:
QuickStart
Training Classes®
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